Refund Policy
Effective Date: July 1, 2026
This Refund Policy explains when refunds may or may not be available for purchases from Kiddie Jumps.
General Policy
Kiddie Jumps manufactures and sells commercial inflatable products, including products that may be custom, made to order, special order, or freight shipped. For that reason, refunds are limited.
All refund requests must be submitted in writing to kiddiejumpsfl@gmail.com.
Deposits
Deposits are used to reserve production time, begin design work, purchase materials, and process orders.
Deposits may be non-refundable once Kiddie Jumps has started design work, ordered materials, scheduled production, or begun manufacturing.
Custom and Made-to-Order Products
Custom, made-to-order, modified, special-order, or personalized products are not eligible for refund once production has started.
This includes products involving:
Custom colors;
Custom artwork;
Logos;
Branding;
Modified layouts;
Special sizing;
Special features;
Products manufactured specifically for the buyer.
Standard Products
Standard, non-custom products may be eligible for refund only if:
Kiddie Jumps approves the return in writing;
The refund request is made within 7 calendar days of delivery;
The product is unused, uninflated, clean, undamaged, and in original condition;
The product is returned in approved packaging;
The product is received and inspected by Kiddie Jumps.
Approved refunds may be reduced by restocking fees, shipping costs, freight costs, handling costs, payment processing fees, repair costs, cleaning costs, missing-item costs, or damage costs.
Non-Refundable Charges
Unless otherwise required by law or approved in writing, the following charges are non-refundable:
Deposits after work has begun;
Custom design fees;
Artwork fees;
Rush fees;
Shipping and freight charges;
Handling fees;
Storage fees;
Duties, tariffs, taxes, and customs fees;
Payment processing fees;
Liftgate or special carrier service fees;
Returned shipment costs;
Repair or cleaning charges;
Final-sale or clearance items.
Order Cancellations
Cancellation requests must be submitted in writing.
If the order has not entered design, material ordering, production, processing, or shipping, Kiddie Jumps may approve cancellation and refund eligible amounts.
If the order has already entered design, material ordering, production, processing, or shipping, cancellation may be denied or only a partial refund may be available.
Damaged or Defective Products
If you believe a product arrived damaged or defective, contact Kiddie Jumps promptly.
You must provide:
Order number;
Customer name;
Delivery date;
Description of the issue;
Photos or videos of the product;
Photos of packaging, if shipping damage is involved.
Kiddie Jumps will review the issue and determine whether repair, replacement parts, replacement, credit, or another remedy is appropriate.
Do not discard packaging or attempt repairs before contacting Kiddie Jumps, as doing so may affect eligibility for a remedy.
Refund Processing
Approved refunds will be issued to the original payment method when possible.
Refund processing times may vary depending on the payment processor, bank, credit card company, and internal review process.
No Refunds for Business Losses
Kiddie Jumps does not issue refunds for lost rentals, lost profits, missed events, customer cancellations, weather-related cancellations, business interruption, or other indirect losses.
Contact Us
For refund questions, contact:
Kiddie Jumps
5401 W. Kennedy Blvd. Suite 100
Tampa, FL 33609
Phone: 727-220-8518
Email: kiddiejumpsfl@gmail.com
NOTICE: Kiddie Jumps uses official guidance from ADA.gov, the FTC, and Florida consumer resources as general guardrails: ADA.gov provides guidance on accessible websites for businesses open to the public, the FTC gives privacy/security and warranty guidance for businesses, and Florida consumer guidance emphasizes clear disclosure of refund, return, cancellation, and purchase terms.
